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Terms and conditions


Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.

1. GENERAL

The general terms and conditions shall govern all transactions made ​​on the website of VALEA LTD (www.marrakech-villas.com), hereinafter referred to as (VALEA, Marrakech Villas, Marrakech-villas.com). Any order placed on this site requires the client's unconditional and irrevocable acceptance of these conditions. This contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale of company products VALEA on the Internet, through the platform of Maroc Telecommerce. Maroc Telecommerce is a service transaction management and a registered trademark of Maroc Telecommerce SA"
www.marrakech-villas.com (Marrakech Villas) is a service and trademark of VALEA. LTD
When you make a booking, your contract will be established with the company VALEA. But if your vacation is organized through a tour operator, the contract will be done directly with them.
Our general conditions of sale are offered in several languages​​, however in case of litigation, only the French text will be applicable. We reserve the right to change the terms and conditions at any time, such modifications shall be effective immediately upon posting on our website.

2.BOOKING PROCEDURE AND CONTRACT

After checking the availability of the establishment chosen on the dates chosen, and have agreed to our conditions of sale, you must make payment of the deposit of 40% of total stay required when booking. Your reservation will be confirmed and valid when we receive the payment of the deposit. A booking made by a minor can not be accepted. Your personal information will be treated confidentially.

3. PRICES

Villas prices include accommodation property on an exclusive basis and are subject to the terms of the owners, available on request. The services included may change from one establishement to another, this information is available on request. Are generally not included in the rental price: the cost of obtaining passports or visas, meals, transfers, beverages, additional staff, transport, including transport staff, gratuities for staff , personal expenses such as communication expenses, travel insurance, brokerage and excess baggage, the price of airfare, airport taxes, janitorial activities, shopping and buying food, massage services.

Prices displayed on this site may be subject to change without notice to you, however, the price quoted upon confirmation of booking is guaranteed. Marrakech-villas.com offers prices in dirham conversion into other currencies whose sole purpose is to facilitate your booking. Marrakech-villas.com accepts payment in Dirhams (conversion into other currencies for the sole purpose of facilitating your booking), The establishement can require the payment of the balance remaining in dirhams.



4. PAYMENT

To confrm any reservation, a deposit of 40% of total amount of the stay is required upon confirmation to secure the booking. The selected accommodation will be locked on your behalf only upon receipt of payment. The remaining balance will be paid directly to the facility upon arrival.
To process the payment by credit card, you choose the payment method from those proposed by VALEA in the order (Visa, MasterCard, Maestro, cmi, Maestro, Diners Club and Discover). In this case, the surrender of the transaction to debit your account is made in the day following the date of delivery confirmation. Your credit card payment is secured by Maroc Telecommerce that offers a completely secure payment service.
The Customer confirm to the Company VALEA that he has the required permission to use the method of payment chosen by him, during the validation of the order.
When paying by credit card, the dispositions relating to the fraudulent use of this way of payment, agreed in the agreements concluded between the consumer and the issuer of the card and between VALEA and its bank applies.

The security system of electronic payments set up by Maroc Telecommerce is certified by the Centre Monétique Interbancaire (CMI) and the Moroccan Banks and by international VISA and MasterCard. The system guarantees the confidentiality of your bank because it is based on encrypting information exchanged and based on standard technologies and concepts recognized and proven on the Internet. In addition your bank details are transmitted directly to the (CMI). CMI supports financial transactions between your bank account and the merchant. You can buy online with your credit card safely.



5. CANCELLATION OF THE RESERVATION BY THE CUSTOMER

Any cancellation from the client must be sent by email to contact@marrakech-villas.com, booking reference must be specified. The date of the cancellation is the date we receive your cancellation request by email. If cancellation occurs more than 30 days before date of arrival. 20% of the total stay is repaid.

6. EXACTITUDE OF INFORMATION

Marrakech Villas makes the maximum of efforts to make sure that the pictures and the descriptions provided by the owners of the establishments represent these properties as well as possible, we cannot accept the responsibility for the possible errors contained on the site. By accepting these general terms, you accept the existence of differences between photography, the illustration and the texts used, and the real establishment. The owners of the establishments can constantly do  modifications if that does not disturb the comfort of the occupants.

7. RESPONSIBILITY FOR THE CUSTOMER

It’s the responsibility of the customer to treat with respect the establishments, their furniture and equipment and  their personnel. You will have to leave the villa in the same state of cleanliness and general order that on your arrival. The damage caused by the customers can be charge by the establishment.

8. RESPONSIBILITY FOR MARRAKECH VILLAS

In accordance with the law, Marrakech Villas could not be held responsible for dead or wound of a customer or for any occupant  of the establishment. We will not be responsible for losses, natural disasters or accident, conflict or threat of conflict or unfavourable weather conditions. We cannot be held responsible for the breakdowns of mechanical equipment (boilers, pumps, heating, air-conditioning, systems of filtration of swimming pool etc) not for the breakdown of public utilities (water, the gas, the telephone and electricity). Marrakech Villas will not be held responsible for all disturbances coming from the outside of the establishment (noise, odors or other disturbances)

9. SAFETY OF THE INVALUABLE OBJECTS

Any invaluable object left within the property is under your responsibility. Marrakech Villas will not be held responsible in the event of loss, of damage because of a steal or any other event.

10.  PRESENCE Of PETS

The pets are not authorized in all the establishments. No pet will be accepted if the request were not formulated and validate by Marrakech Villas at the time of the reservation of the establishment
.
11.  OPENING OF THE SWIMMING POOL

The swimming pools can not be open all the year. If your stay is not included between on June 1 and August 30, it is your responsibility to check with Marrakech villas if the swimming pool is open.

12. LITIGATION

In the event of conflict, the two parts begin to try to find as a preliminary an agreement by friendly agreement. In the absence of satisfaction results for the two parts, the treatment of litigation will have been subjected to the Moroccan courts.
As an intermediary, Marrakech Villas could not be held responsible or be involved of any way in front litigations occurring, lastin, and implying the customer and the establishment.

13. LAW
All the contractual obligations coming from these conditions of reservation are subjected to the Moroccan legislation.